Correlating Trust and Performance in A Hybrid Inspection Environment

Studies have shown that neither humans nor automation can achieve superior inspection system performance; hence, hybrid inspection systems where humans work in conjunction with machines have attracted research. Over the years, performance of inspection systems has been evaluated using traditional measures of speed, and accuracy. However, human trust plays an important role, influencing the responses of the inspectors toward the use of automation and directly impacting overall inspection performance and quality. Since most studies on trust have been conducted in the context of supervisory control, there has been no documented evidence of studies looking at the issue of human trust in the hybrid inspection environment. In response to this need, a study was conducted to address the issue of system performance and trust as it relates to overall inspection quality.